Refund Policy

1. Overview

This Refund Policy governs refunds for purchases made on MassContent (the “Service”). By subscribing to a paid plan, you acknowledge that you have read, understood, and agreed to this Refund Policy in its entirety, together with our Terms of Service. This policy is incorporated by reference into, and forms part of, your subscription agreement with MassContent.

2. Eligibility for a Refund

MassContent offers refunds only on first-time purchases, and only when all of the following conditions are met:

• The refund request is submitted via email to jonny@massugc.com within three (3) calendar days of the initial subscription purchase date.
• The purchase being refunded is the first paid subscription associated with the account or the billing email. Renewals, upgrades, downgrades, add-ons, seat increases, and any second or subsequent purchase are not eligible.
• The account shows no product usage. This means zero workflow executions, zero media generations, zero media uploads, zero AI operator credits consumed, zero social-account connections made, and zero content published through the Service.
• The account is in good standing and has not violated the Terms of Service or the Acceptable Use Policy.

If any one of these conditions is not met, the purchase is non-refundable.

3. Purchases That Are Not Refundable

For clarity, the following are never eligible for refund:

• Monthly renewal charges after the initial billing cycle.
• Annual plans that have been active for more than three (3) days.
• Any subscription on which any usage has occurred, regardless of amount.
• Add-on purchases, credit top-ups, additional team seats, additional workspaces, and one-time fees.
• Plan upgrades or downgrades (these are prorated automatically by Stripe).
• Subscriptions cancelled or terminated for violations of the Terms of Service, Acceptable Use Policy, DMCA Policy, or applicable law.
• Partial months or unused time on an active subscription after cancellation. Cancelling a subscription stops future renewals but does not generate a refund for the current billing period.
• Charges that have been the subject of a chargeback, payment dispute, or reversal initiated through the user’s bank, card issuer, or payment provider.

4. How to Cancel Your Subscription

You may cancel your subscription at any time. Cancelling stops future renewals; it does not refund the current billing period.

• Log into your account, navigate to Settings → Billing, and select “Cancel subscription.”
• Alternatively, manage your subscription directly through the Stripe Customer Portal accessible from the Billing section.
• If you are unable to access your account, email jonny@massugc.com from the billing email address on file with a written request to cancel.
• Cancel before deleting your account. Account deletion does not cancel an active subscription; billing will continue until the subscription itself is cancelled. Charges that accrue because a subscription was not cancelled prior to account deletion are non-refundable.

Your subscription will remain active through the end of the current paid period. No further charges will be issued after cancellation is confirmed.

5. How to Request a Refund

To request a refund under Section 2 of this policy, email jonny@massugc.com from the billing email address associated with the account. Your request must include:

• The full name on the account.
• The billing email address.
• The date of the original purchase.
• The last four digits of the payment method used, or the Stripe receipt number.
• A brief description of the reason for the refund request.

We will review your request against the eligibility criteria in Section 2 and respond, typically within five (5) business days. Requests submitted from email addresses that do not match the account on file will not be honored.

6. Processing of Approved Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase. Processing typically completes within five to ten (5–10) business days, though the exact timing depends on the card issuer, bank, or payment processor and is outside of our control. Refunds are issued in the original currency of the charge. Any currency conversion losses, card-issuer fees, or merchant fees already deducted by the payment processor are not recoverable and are excluded from the refund amount.

Upon refund, associated account access, credits, and benefits tied to the refunded purchase will be revoked, and the account will be returned to its pre-purchase state.

7. Chargebacks and Disputes

We request that you contact us at jonny@massugc.com before initiating a chargeback or payment dispute. The overwhelming majority of billing concerns can be resolved faster directly with our team than through a card issuer.

Chargebacks initiated without prior contact may result in the immediate suspension or termination of the associated account and any related accounts, the forfeiture of all credits and content, and a permanent prohibition on re-registering for the Service. Chargebacks that are subsequently overturned in our favor do not create an obligation to restore access.

8. Service Disruptions

MassContent strives for high availability but does not guarantee uninterrupted service. Refunds are not issued for transient outages, latency, maintenance windows, individual workflow failures, third-party provider outages (including AI model providers, social platforms, and payment processors), content moderation decisions, or other service-level events. Credits for persistent, material disruptions may be issued at our sole discretion and are not a contractual entitlement.

9. Fraud, Abuse, and Policy Circumvention

We reserve the right to decline any refund request that we reasonably believe to be fraudulent, abusive, or an attempt to circumvent this policy, including but not limited to serial refund requests across multiple accounts, requests that follow a pattern of signing up, using the Service, and attempting to reclaim payment, and requests associated with accounts flagged for Terms of Service or Acceptable Use violations. Determinations of abuse are made at our sole discretion.

10. Changes to This Policy

We may update this Refund Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will apply prospectively, to purchases made after the effective date of the change. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact

For all refund, cancellation, and billing questions:

Email: jonny@massugc.com
Address: 23200 Cass Ave, Woodland Hills, CA 91364